Professional Experience

Leading the architecture, deployment, and optimization of enterprise-grade AI platforms, LLMOps pipelines, and cloud infrastructure operations. Bridging the gap between machine learning applications and scalable production systems.

• Agentic AI Architecture: Architected and deployed an Enterprise Agentic AI Operating System integrating LangGraph multi-agent orchestration, RAG pipelines, and tool-calling capabilities across 50+ workflows—reducing manual processing time by 65% and achieving 99.8% uptime SLA.
• MLOps & LLMOps Platform: Designed and operationalized a cloud-native platform on Azure AKS using ArgoCD GitOps, Helm, and Terraform; automated model promotion pipelines with GitHub Actions, cutting deployment lead time from 3 days to under 2 hours.
• Enterprise RAG Platform: Built an Enterprise RAG Platform with Weaviate vector database, OpenSearch hybrid search, and LangChain retrieval chains—delivering semantic document intelligence across 5M+ knowledge base records with <200ms P99 query latency.
• Incident Triage Copilot: Engineered an AI Infrastructure Monitoring Copilot using Claude/GPT-4 function calling + LogicMonitor APIs, reducing MTTR by 58% and enabling natural-language incident triage that auto-generated ServiceNow tickets with root cause hypotheses.
• Multi-Cloud Orchestration: Implemented multi-cloud Kubernetes platforms (AKS + EKS + GKE) with Helm umbrella charts, Istio service mesh, and OPA Gatekeeper policy enforcement—supporting 200+ microservices across 15 development teams.
• Full-Stack Observability: Established full-stack observability platform (Prometheus, Grafana, Loki, Tempo, OpenTelemetry) with AI-powered anomaly detection, cutting P1 incidents by 42% and enabling distributed tracing across 30+ services.
• Voice & Assistant Platform: Delivered WhatsApp + Telegram AI Assistant platform using FastAPI, LangChain agents, and Redis caching—serving 10,000+ daily interactions with sub-500ms response times.
• VMware Virtualization: Administered VMware vSphere 7.x/8.x environment (ESXi, vCenter, vSAN) across Dell MX7000 and Cisco UCS blade infrastructure—managing 200+ VMs, achieving 40% compute consolidation, and saving $300K annually.
• SRE & Governance: Led Patch Management and Change Management for 500+ Windows Server instances using WSUS/SCCM and ServiceNow CAB processes, maintaining 99.2% patch compliance.
• Storage Infrastructure: Designed NetApp SAN/NAS storage architecture with SnapVault/SnapMirror replication—providing 50TB+ enterprise storage with 99.99% availability and RPO/RTO of 15 min/1 hour.

Managed virtualization clusters, systems administration, and monitoring for a large server estate. Automated deployment playbooks and executed cloud migration strategies.

• Virtualization Automation: Managed Hyper-V and VMware virtualization clusters and Windows Server 2016/2019 environments for 300+ server estate—automating lifecycle management with PowerShell DSC scripts, reducing manual effort by 50%.
• Enterprise Monitoring: Implemented LogicMonitor enterprise monitoring across 400+ devices with custom alerting dashboards and escalation policies—achieving 95% alert signal-to-noise ratio improvement.
• ITIL Incident Management: Executed end-to-end Incident and Problem Management via ServiceNow ITSM, maintaining SLA adherence at 97.5% for P1/P2 incidents and driving 30% reduction in recurring incident volume.
• Configuration Management: Automated server provisioning and configuration management using Ansible playbooks across 200+ Linux and Windows servers—reducing provisioning time from 4 hours to 20 minutes.
• Azure Workloads Migration: Led migration of 80+ on-premise workloads to Azure using Azure Migrate and Azure Site Recovery (ASR)—delivering cloud migration project 2 weeks ahead of schedule.